Terms and Conditions

By placing an order through our website or purchasing in-store, you agree to the following terms and conditions. Alta Mae Foods specializes in the sale of high quality frozen meat products. All products are subject to availability and price may vary slightly from weight. Due to the perishable nature of our products, all sales are final and non-refundable once the product has left our premises or been shipped, execpt where required by law. We take great care to ensure proper packaging and frozen storage for online orders; however, we are not responsible for delays caused by third-party carriers once the package is in transit. It is the customers responsibility to ensure that all shipping information is accurate at the time of purchase. We reserve the right to update pricing, product availability, or policies at any time without prior notice. By using our site and services, you acknowledge and accept these terms.  

Private Policy

Your privacy and security are extremely important to us. When you make a purchase through our website, your payment information - including credit or debit card details - is processed securely through a trusted third-party payment gateway. We do NOT store, handle, or have access to your full card information at any time. All transactions are encrypted using industry- standard SSl (Secure Socket Layer) technology to ensure your data remains protected. 

By completing a purchase on our website, you consent to the processing of your payment through our secure provider, We recommend reviewing their privacy and security policies for additional information. Alta Mae foods will never sell, share, or misuse any personal or financial data under any circumstances. 
 

Return, Refund, and Shipping Policy

At Alta Mae Foods, we take pride in providing high-quality frozen meat products to our customers. Due to the perishable nature of our products and for the safety of all our customers, we do not accept returns or offer refunds once an order has been processed and shipped or picked up.

All Sales Are Final.

This policy ensures that all our products remain safe, fresh, and uncompromised. Once the product leaves our facility, we cannot guarantee proper storage conditions, and therefore, we cannot accept any returns or exchanges.

If your order arrives damaged or there is an issue with the product due to our error, please contact us within 24 hours of delivery with photos and a description of the issue. We will review each case individually and work with you to find a satisfactory solution.

Thank you for understanding and supporting our commitment to quality and food safety.